Dear Avenue, You Were Dead To Me

May 24, 2012 at 7:56 pm 4 comments

UPDATE: Corporate Avenue contacted me about my issue. I was put in touch with a general manager who straightened everything out. She said she would talk to the store manager and that when I went back there would be no problem. I went to the same store to exchange the shoes, even though I was worried about a repeat experience. The sign saying that they didn’t except returns was nowhere to be found. The store manager was super nice and didn’t give me any grief. It seems getting in trouble with upper manager can make people do a 180. I’d like to thank The Avenue for getting everything sorted out for me! Below is the original post.

 

Avenue, you are dead to me.

I used to like the Avenue, I really did.

Every so often, you could find really cute things there. I personally loved their bras and, recently, their shoes. (Especially because they go up to my size 12 boats.)

BUT, I had a horrible experience with them today. Recently, I purchased a pair of shoes online. The shoes were surprisingly too big. So instead of paying to send them back in, I decided to exchange them at a store.

Call the store to make sure they have the exact ones that I need but in a size smaller. They do. Score!

Drive to the store. Try them on. Decide that, yes, a smaller size would fit much better.

The cashier was very nice, but had to call over a manager to do the exchange. Manager wasn’t very nice to begin with, so maybe I should have been tipped off. While she was working on the exchange, I noticed this sign and promptly snuck this photo:

Thankfully, I wasn’t returning the shoes. I wouldn’t have even purchased from their online store if I couldn’t do in-store exchanges. Paying to ship it back-in-forth just isn’t my deal. So, unless you offer free return shipping, I won’t be ordering from you.

She was in the middle of the exchange when she finally looked at my receipt.

Manager: “These were free.”
Me: “Yeah, I used a coupon.”
Manager: “Well, I can’t exchange them.”
Me: “What do you mean? Why?”
Manager: “You didn’t pay anything for them. You are taking a product out of my store that you didn’t pay for.”
Me: “So you aren’t letting me exchange them?”
Manager: “No.”

At this point, I grab the shoes and leave. As I write this, I wish I would have stayed and put up a fuss. I was just so angry, I had to get out of there.

I am trying to exchange the exact same shoes (minus the size). Everything was the same, down to the color. You are getting the same shoes in return. How am I taking your product? You will have the same product! I am not stealing any money from your store.

I get to my car and decide to call the customer service number.

Once I finally get someone, I explain my deal, and then this happens:

CS: Why wouldn’t they let you exchange?
Me: Because they said I got it for free when I just used a coupon.
CS: Well, they should let you.
Me: Yeah, but they are refusing to.
CS: Well, you can send them in and exchange them.
Me: But then I have to pay. Why should I have to pay for shipping when I am at the store right now? I should be able to just exchange them.
CS: Well, we aren’t affiliated with the stores. You would have to talk to the manager. This is just the costumer service for online Avenue.
Me: She is the one that refused the exchange.
CS: Well, there’s nothing we can do.
Me: Is there someone else I can speak to that could help me? Do you have a number for corporate?
CS: No. You would have to talk to the manager.
Me: So I can’t exchange my shoes unless I pay to ship them back.
CS: Yes … (and then I think she said something else)
Me: Thank you for nothing. (Then I hung up)

I have looked for other number, but I can’t find any.

I am so angry. On their site it says, “Your satisfaction is guaranteed.” I guess they better be taking that down.

Goodbye, Avenue, you have lost a costumer.

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Entry filed under: Fashion, Fat, Fattie Wisdom, Shopping, Uncategorized.

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4 Comments Add your own

  • 1. classicconfusion  |  May 24, 2012 at 8:15 pm

    That’s the dumbest thing I’ve ever heard. Did he think you were taking BOTH pairs home or something? Ugh. I feel bad for the cashier for having to put up their her manager’s idiocy.

    Reply
  • 2. classicconfusion  |  May 24, 2012 at 8:16 pm

    Actually, you know what, find out if there were other managers at the store. A lot of these big stores have cash managers, then a manager above them, or multiple managers that oversee the store. Maybe they can help you

    Reply
    • 3. kittypaws9  |  June 13, 2012 at 1:08 am

      Actually I posted a link to this post on their Facebook and then corporate contacted me directly. So you were right, after I talked to the district manager, my exchange went smoothly.

      Reply
  • 4. Elizabeth Hartman  |  May 25, 2012 at 9:35 am

    Go back and talk to a different manager. Put up a bigger fight!

    Reply

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